← All Systems Lab entries
Systems Lab / AI automation
AI-Assisted Request Triage
Incoming text → classification suggestion → confidence check → human review.
01 / INPUTUnstructured request text
→02 / PROCESSModel suggestion, schema validation and review threshold
→03 / OUTPUTCategorized record with review status
Demonstration workflow.
Input
A support or project message arrives as unstructured text.
Process
A model suggests a category, while deterministic rules validate the output and route uncertain items for review.
Output
A structured queue item with a clear status. Model behavior must be evaluated with representative data before use.
Demonstration workflow
Map a workflow of your own.
Start with what comes in, what needs to happen, and where the result should go.
Discuss automation