AI-Assisted Triage — Concept

Illustrative concept — not a commissioned client case study.

System idea

Incoming text is normalized, classified into a limited set of categories and routed for review. Low-confidence or unexpected outputs are sent to a human rather than acted on silently.

Guardrails

Keep access control, validation and final high-impact actions in deterministic code. Define a test set and evaluate false positives and false negatives before deployment.

Evaluation

Any accuracy or time-saving claim should only be published after measurement in the target workflow.